Refund and Cancellation policy

we aim to make the refund process as smooth and straightforward as possible. Here’s a detailed breakdown of the steps involved:

1. Initiate the Refund Request:
   • To start the refund process, please contact our Customer Service team within 7 days from the date of purchase. You can reach us via care@wornix.com, including our email, phone number, or contact form on our website.
   • Provide your order number, details of the item you wish to return, and a brief explanation of the reason for the return.¹
2. Receive Return Instructions:
   • Upon receiving your refund request, our Customer Service team will review your inquiry and reply with specific instructions for returning the product.
   • This will include the address for returns, guidelines for packaging, and any forms that may need to be included in the return package.
3. Prepare the Return Package:
   • Ensure that the product is securely packaged in its original packaging to prevent damage during transit.
   • Include all original accessories, documentation, and any promotional items in the return package.
   • Attach any return authorization form if provided by our support team.
4. Ship the Return:
   • Send your return to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking.
   • Keep the shipping receipt and tracking number until you receive confirmation that your refund has been processed.
5. Inspection of the Returned Item:
   • Once we receive your returned product, our team will inspect it to ensure it meets the return criteria outlined in our policy.
   • This inspection process typically takes 3-5 business days. If the product is found to be in its original condition, we will approve the refund.
6. Processing the Refund:
   • Upon approval of your return, we will initiate the refund process.
   • The refund will include the original purchase price of the product as well as any applicable courier charges, ensuring that you are fully reimbursed for the return shipping costs if the return is due to a defective or incorrect item.
   • Refunds will be credited back to the original payment method used for the purchase. Please allow 5-10 business days for the refund to reflect in your account based on your bank’s processing times.
7. Confirmation of Refund:
   • You will receive a confirmation email once your refund has been processed, including details of the amount refunded and the original transaction information.

Conditions for Cancellation:

• Cancellations can only be made prior to the product being dispatched from our warehouse.
• To cancel your order, please contact our Customer Service team as soon as possible. If the product has already been dispatched, you will need to initiate a return instead.

Exclusions:

• Products that are damaged, opened, or not in their original packaging upon return will not be eligible for a refund.
• Personalized or custom-made items cannot be returned or refunded.

Note:

• If the returned item is not in its original condition or is missing parts, your refund may be delayed or rejected. We recommend reviewing our return conditions carefully to avoid any issues.
• If you have any questions or need assistance during the refund process, please do not hesitate to contact our Customer Service team.

Thank you for choosing Wornix Electronics Solutions. We appreciate your business!